Computer problems?
NEED IT SUPPORT?
We'll help you fix them, even if you didn't buy through us. And we can help you overcome future problems too.
Need a business computer?
Don't make do with a high street model. Why not let us provide exactly what you need?
Thinking of buying computer equipment?
Can we save you money or time or both? Why don't you ask us to find and buy it for you?
Need your computers connected together?
Take a look at our computer networking services.
industry leading solutions with personal local service
IT support & maintenance services: telephone, on-line & on-site
Our support services range from ad hoc time and materials to same-day response, remote diagnosis and scheduled pro-active visits, covering PCs, servers and networks. We care about your business, so we’ll care about your data too — and if there’s a problem we can respond the same day to keep your business moving.
Getting a system or network running is just the start of your challenges – you’ve got to keep it that way. Today companies are highly dependent upon their IT systems and the business implications of system problems or failures can be very severe.
Some PCs can now be bought with extended warranty, perhaps including on-site support. These warranties may seem adequate for the computer hardware and original operating software, but your operational system includes computer and network configuration details, additional application software and your data. The warranty engineer may know nothing about your systems, your data or your business.
"We believe that you deserve
a more personal service than that"
The Micro-e support services range from ad hoc time and materials maintenance through to comprehensive pre-paid support with scheduled pro-active visits. We’ll provide support and maintenance for your PCs, servers and network operating systems – we care about your business so we’ll care about your data too. Our focus will be to get both your systems and your business up and running again, as soon as possible.
We also have a remote diagnosis capability (controlled by you) through which we can examine your system and determine the best remedial action. Often we can even rectify software and configuration problems remotely.
Our Support Contracts Include:
Level 1 – Comprehensive, 2 hours paid time per month, regular pro-active service visits
Level 2 – Network operating system support
Level 3 – Time and materials with guaranteed response times
Level 4 – Ad hoc (time and materials)
Through a support contract we can take the concerns of maintaining your systems and network – from configuration and compatibility issues, to repairs and software installation – off your hands.